Either I am a liar or Pulera employs thieves and a cocky young employee(Brent)who doesn't know how to deal with customers. (You decide) I left my car with change in the cup holder ($5-10)as I always do when I drop my car off anywhere for service. Picked up the car to discover every last coin missing. When I talked to Brent about it initially, I was laughing and lighthearted because I knew that it had to be a mistake. I figured it was in a bag somewhere at Pulera. It was no mistake as Brent called me the following day stating that he spoke with the manager, and everyone at Pulera who dealt with my car, and no one saw any change. He even said ""and I didn't see any change in there either."" What does this translate to?....""you are a liar."" I then had to listen about how HE doesn't appreciate MY attitude..... what a joke! Then he proceeded to tell me that they have a sign stating that they are not responsible. I thought he was joking! Reputable businesses who don't employ thieves and punks don't need a ""sign."" Then he said ""I guess you can just stop by and we'll give you five dollars."" That is when I took the opportunity to tell him to keep my money, and watch Pulera's reviews online. My money that was in my car wasn't worth the frustration of having to listen to Brent speak anymore. (I even waited two days before posting this waiting for a manager or someone over there to call and apologize for the missing money and Brent's attitude!....didn't happen) It will cost Pulera thousands of dollars in business in the future as I will of course never use them again, and I am telling everyone about my entire experience there (there were other issues as well). What is funny is as I was telling the story to a friend, he told me about how he had work done there, and the trunk seal leaked after they replaced it....he had to take it back! I hope the money was worth it Pulera!
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