I have been a patient of Dr. Covel (now Covel, Stack, and Hienen) for more than 25 years (even though I now live 30 minutes away)! I have always received excellent care, and over the years, I have actually seen their customer service improve-- the wait time is virtually non-existant, and they make every effort to get you in and out as quickly as possible. The hygenists are all friendly and efficient, and make every effort to make you feel comfortable, even those who hate the dentist! I have been seen by all three dentists, and they are all professional and efficient, and instill a sense of confidence in their ablities.
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