My experience with Courtesy Jeep/Chrysler can be summed up simply as: UGH! I purchased a new vehicle that was missing some of the listed features that I paid for. I then had to go back and forth with the salesperson to ensure that what was paid for would be included on the vehicle. After numerous phone conversations, the salesperson stated that he would run over the necessary paperwork, and all I needed to do was schedule an appointment with their service department, state what was missing, and all would be well! WRONG! Courtesy Jeep Chrysler's service deparment is a JOKE! After dropping off my vehicle at 7:30 AM, I get a call from a service guy, Scott, late in the afternoon unprofessionally stating: ""Don't yell at me, but I can't do anything with your vehicle unless I get some paperwork"" When I explained that was taken care of, he said, ""it isn't my fault, I can only do so much""; ""my hands are tied""; ""no one told me"" blah, blah blah... ...Scott was full of excuses. My husband called to speak to a sales manager who then assured him that all was well, the installations would be complete and I could pick up the vehicle and drive merrily on my way...Once again! WRONG! They handed me my key when I arrived without any comment--for good reason...they hadn't done anything to my car, the installations didn't take place. After sitting there from morning to evening...NADA! It was only after demanding to speak to someone, that I was able to speak to Mr. Excuses himself, Scott, who made me wait as he finished a personal cell phone call! His action, coupled with the service departments inaction, made it crystal clear that the customer is not a priority. Once the sale is made, the customer is on their own. Courtesy? Bah Humbug!
Pros: Nice features on vehicles
Cons: Some listed features supposedly included; aren't! Horrible Service Department
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