The store does not make any attempts to try and build a relationship with its potential/current customers. Owner and sales staff are rude, and not welcoming. They wouldn't look at you or even try to sell the item when you were looking at them! Also, they didn't think that I spoke any English or knew what I was looking for in jewelry; how wrong were they! I knew this when they tried to speak to me slowly and in a very harsh, loud tone. Prices are extremely high on jewelry, and not marked with labels. If you are looking for a good reputable jeweler, a fair price for jewelry and somewhat decent customer service from the owner and its staff, then Cottage Jewelry is not the place for you. Just because it is located in swanky Evanston near the downtown area does not make it special from its competitors. There are plenty of other places to shop for jewelry, such as Tiffany's. Although Tiffany's jewelry never goes on sale, I decided to purchase form them based on reputation of customer service and quality of goods.
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