Cost Plus World Market

I'm giving this two stars only because the clerk was really nice. I received a coupon for a 3 hour discount on Torani syrup, but when I went in (after driving 25 miles one way), the manager Chris would not honor the coupon. Altho I had gotten it that morning in my email (as did the clerk who was helping me), he would not honor it. I explained that I had driven in specifically for that reason and had other things that I wanted to buy. He response, ""Well, that's yesterday's ad."" The clerk also told him that she had gotten hers that morning also. ""So? Its not my problem."" Well, I walked out fuming because that was the crappiest customer service ever, especially during the holiday season. I'm not sure where Chris got his training from, but obviously it wasn't in Customer service. I know it wasn't a bunch of money for Cost Plus, but I had at least $100 worth of stuff that I just had them put back. I also spend a lot there after Christmas and refused to go back. I know this won't bust them, not even make a dent, but it really ticked me off. more

I love this place, it is so fun, and the service is nice and helpful. there are a ton of things to look at and dream of , and there is free coffee and tea in the back so you can sip as you peruse! for us poor folk its awesome to get to feel like you almost went on an adventure or got some unique things... and if not, you got a free little coffee and / or tea out of the deal. cheers ! Pros: fun worldly products and nice people/ free beverage Cons: some expensive things / some not so great quality- but all interesting more