They reneged on a deal.
I went in to look for and purchase two, 2-cabinet file drawers for $135, but the payment had to be in cash or check, according to the employee. I left to go get cash and when I came back, the employee who made the agreement with me said her boss told her the discount was incorrect.
Even though the difference between their ""new"" price and the one we had agreed on 20 minutes earlier was a paltry $15, I felt they should have stuck with their original agreement. Instead, they lost the sale and I'll never go back there again. That's too bad since my business is growing.
That's okay for me though. Houston is full of other office supply surplus stores. Unfortunately for them, they sacrificed a sale and their reputation with me for $15.
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