Cornerstone Appliance Repair

Mr. Gonzales was well informed of my dishwasher brand and determined in minutes what was wrong with it. No costly repairs were needed. I would use Cornerstone again. more

I was recommmended to Cornerstone Appliance Repair by Fleshman Appl. Repair which had good reviews on City Search. Fernando was pleasant and seemed honest but after 15 minutes total of repair he charged me $189.00 plus change to fix a lid switch on my Kenmore washer. I think that is way over the top but I had to pay it. Very minor repair cost me half the price of a washer. I will never call them again, he had his excuses why it cost so much but he lost my business. He charges more than a doctor!!! Hope he spends my money well... Pros: hmmm, he showed up, that's it!! Cons: outrageous cost more

I needed to find a refrigerator repair technician, so I looked here on Citysearch. Most of the reviews on Cornerstone were positive - and more importantly, I was very impressed with the honest response that Cornerstone posted in response to its few unfavorable reviews...so I gave them a try. I called on a Monday, the technician was at the house by Tuesday, and completely corrected the problem at that time. Moreover, this repair was for a rental property we own, and I was very pleased that Cornerstone not only called me to review the charges before proceeding with the work, but they worked with our tenants to pick a good time for the service call. All in all, I was extremely impressed and will definitely use them in the future for appliance repair work! Pros: Fast service; courteous Cons: None that I found more

Fernando Gonzales (Cornerstone Proprietor) came to my home promptly when scheduled to assess my broken refrigerator. (dispenser leaking water and ice maker not working). He very quickly diagnosed one issue correctly, and very haphazardly misdiagnosed another. He determined that I needed a new water valve. I agreed. However he also, after very little investigation, concluded that I needed a new ice maker ; which I trusted as appliance gospel given he is the professional and also taking into consideration his positive feedback on yelp and citysearch. Mr. Gonzales leaves and says he'd order the parts and follow up with me to schedule when to come do the repairs and that it should only be a few days. A week goes by and I do not hear anything. I call Cornerstone. No answer, leave message. Two days later someone calls me back and says the ice maker is going to be $165 and gives me a total bill for parts and labor and says they would call me back to schedule a time to do the work. To date, I have not heard a word back from them. Which is a blessing because after I decided I was not doing business with Cornerstone, I called Oak Hill Appliance to come out. They diagnosed the same valve issue, but also asserted that my ice maker worked perfectly fine and was inoperable because the valve was bad. Logic prevails. The issue I have with Fernando Gonzales and his company Cornerstone Appliance is two fold. First and foremost, is the negligence underlying my service call whereby a careless assessment and an erroneous claim of unneeded repairs were made; a repair that would have found me replacing a perfectly good ice maker to the tune of $200. Secondly, would be the total lack of customer service, communication, and attention to my needs. I am very disappointed and frankly shocked at the high marks this company has received to date. I must have caught Fernando on a bad day. Buyer beware. Pros: Didn't charge me for the service call Cons: Negligent diagnosis and never followed up. more

Isn't that a lot? Pros: Fixed it Cons: Charged me 250 bucks more

Does Not Return Phone Calls After Repair!!! R134a Freon is high priced!!! Pros: Good Work Cons: Does Not Return Phone Calls After Repair!!! more

I was having a washer problem on a 12 year old washer. Mr. Gonzalez came out and identified the problem and gave me estimate to fix the problem. His honest and forthrightness led me to conclude that it was not worth fixing this old an appliance and rather more prudent to purchase a new one. I sincerely appreciate the experience and honesty. There was no pressure to proceed with a fix that would have put money in Mr. Gonzalez' pocket but would not have been a good cost/benefit ratio to me. I would definitely use Cornerstone again for any future appliance repair needs. Pros: Experienced, Honest, Trustworthy more

I would DEFINITELY use them again. They gave me a 2 hour window. Called me when on the way. Were on time. Courteous. Even sent me an SMS text message confirming the credit card charge. Tech guy explained the repair. Was maybe (?) pricey - $75 fee for the drive, plus $67 in labor for about an hour. Hey, overall i'm pretty happy. Wish it hadn't cost QUITE as much, but it's cheaper than a new washer. Pros: prompt, friendly, competant Cons: maybe a bit pricey? not sure more

We received impeccable service in every way from this family-run business- courtesy, competence, and the highest standards of integrity we have encountered in a long time. They even corrected the work of another provider! more

I called at 9am this morning about my fridge and freezer not cooling. I was told that I had a 4:30 appointment but that they would try and get me in earlier. The secretary said that they would give a courtesy call 15mins before their arrival. At 4:15 I started to get a little worried. By 4:40 I called the office but it said they closed at 4pm!! Why would they schedule me at 4:30 and not give me any contact # or contact person!!! It is now 5:15 and have not heard a darn thing. Needless to say, I don't recommend them. And I could've called someone else to look at it today, but now I have to go get ice, put it in the ice chest and ice everything down. more

Called about a freezer problem. The owner and technican were very friendly and professional, but after several visits, they were unable to resolve the issue. I ended up calling another company, who replaced the thermostat and fixed the problem. Not sure what happened here. Pros: Very friendly, professional, and courteous Cons: Did not fix my problem more

Cornerstone Applicance saved my life! I had been having washing machine problems since February with several applicance companies trying to fix my Bosh washer... and never having the concern or the expertise to do so..... I finally had the fortune of having Cornerstone out and it was fixed in a couple of days. Jaime did an EXCELLENT job for me, being dependable, dedicated to his work, and so honest. I will definitely use them again, should I need another repair. Don't bother with other outfits. This is the best one in town, by a long shot!! Pros: Professional, dependable, honest Cons: no cons more

I fortunately had never had any problems with appliances I own until the other day when my washer quit spinning. I called Cornerstone based on all of the positive online reviews and I am so happy that I did. The female that took my call scheduled me promptly for the next morning and was very polite. She even called as I requested and gave me an hour notice that someone would be there right on time. Jaime came out and after thoroughly inspecting my washer told me that he didn't think it was worth me fixing it. By the time I bought the part (close to $200) and added labor to it, I could buy a new one for just about $100 or so more. He even double-checked the scenerio with Fernando the owner via a quick phone call and got the same answer from Fernando. I felt that was extremely honorable that they would basically tell me that it was not in my best interest to give them the business. Quite honestly, I would've had no idea otherwise and would've had them fix it for whatever they said because I wouldn't have known better. They simply charged me for just the service call and it was a fair price. I would highly recommend using Cornerstone and will absolutely use them going forward for all of my appliance repairs. Although sad to say, it is often easier to find an unethical or dishonest contractor/worker/service/repairman than it is to find an honest one not looking out for their own best interest. They didn't take advantage of me and treated me fairly. Perhaps other companies should take a lesson from Cornerstone! more

Fernando called us right away and diagnosed the problem over the phone. When he showed up he had everything he needed to complete the project. Problem was fixed in a matter of minutes. Great guy. Pros: On time and fixed the problem right away. more

Fernando has great service, is on time with appointments, and has fair prices. He does great work, takes time to listen to you, check out the appliance, and to show / explain what is wrong. Fernado is polite, professional, and seems to be very good at appliance repair. Pros: On time, great service, good value, reliable. more

Very professional from the the start when I called to schedule service.\r I explained the problem that we were having with our washing machine and refrigerator to the lady that answered the phone.\r She asked for the model numbers of the 2 appliances which needed to be repaired.\r By having this information, Fernando was able to pre-diagnose what he thought the problems were and arrived with the parts in his work van the next day. It was not an emergency repair.\r You could tell he really cared about his work, was friendly and personable...and we were not just another customer...which my husband and I found quite refreshing.\r He even suggested a few preventative things for me to do on the washing machine to avoid any future problems.\r His price was fair on the service.\r We highly recommend Cornerstone and will use him in the future if we ever need appliance repair.\r \r Pros: Knowledgeable, Affordable, Very Nice Man more

Fernando arrived within the time window I was given. Very friendly and professional; a family run business. My icemaker wasn't working, they took care of it without trying to sell me parts I didn't need, and I got the floor under my refrigerator swept and my refrigerator coils vacuumed too! I will definitely call again when I have the need. more

I called Fernando to fix our double gas wall oven when the automatic temperature control failed to work on one of the two ovens. I called him based on the 4 star rating he has in Citywide. I knew nothing else about him --- naturally, I was somewhat leery. He showed up on time, diagnosed the problem in less than 5 minutes (it was just as he suggested on the phone when I initially contacted him - an igniter.) He fixed the problem, was very courteous, efficient and reasonable. He was in and out in 30 minutes. If you want an honest, reliable and knowledgeable appliance repair person, call Fernando. No reservations on this recommendation. more

We called Fernando at Cornerstone when feverishly trying to get someone out to look at our refrigerator after we had found it smoking in the middle of the night. After talking to at least five other repair services, we were fortunate to contact Cornerstone and speak to Julia at the office, who said she would work on getting Fernando out to see us that day, although he was already booked up. Julia was extremely helpful and was very customer friendly, which is a big deal to us when calling someone for service, especially in what we considered an ""emergency"" situation at our home (at the time I called, I was two weeks from delivering a baby and living out of ice chests with a 2 yr. old toddler). He took three extra calls that day and arrived at our house that evening when I am sure all other repair shops had already quit for the day (now that is going the extra mile!). He was very honest with us about our options regarding repairing our refrigerator versus buying a new one which we greatly valued, given he could have pushed us to make an expensive repair and certainly benefitted from it. Rather than doing that, Fernando gave us the pros and cons of going both ways - so we greatly appreciated his honesty and expert advice. We will definitely use Cornerstone again and recommend them to all of our friends! more

Fernando is the absolute best service person in Austin! I cannot say enough good things about this company. They came out quickly and provided excellent service.\r \r I read the reviews on Citysearch and thought they were almost too good to be true. BUT, the good reviews are true. Fernando is amazing. He was EARLY (called first), incredibly knowledgeable and professional. His prices are unbeatable, but even more important is the service. Fernando is honest! We sold our house and the inspector said that the oven was not calibrated correctly. Fernando took the time to come out and check the oven at various temps. Everything checked out OK and the service charge was minimal. Any other appliance guy may have tried to sell me some parts, or at least charge me to recalibrate. Not Fernando. He is honest and hardworking - HIGHLY recommend. Pros: Service, Price more