First and most importantly they have very professional, helpful, and friendly delivery drivers and in-store employees. The only negative experience we have had is in regards to Tamara the asst. manager of the store and her poor customer service skills. What started as a miscommunication between what we thought we had purchased and what was delivered to us a week later turned into a mess that was only remedied by the owner of the establishment. The asst. manger maintained that WE were WRONG and that tags were on items that we did not see. As she herself had placed them there! An employee actually present during our purchase supported the fact that the tags were in fact missing on those items! If the employee can see where the miscommunication was, then why could the asst. manager of the store not follow suit? (As later the owner, Roger did) The asst manager provided POOR customer service when she repeatedly called us liars saying that she placed tags on those unmarked items. She left no room for excuses for what may have happened to those missing tags, we were strictly WRONG and that was that. Let me make it clear that the only thing we asked for was a refund and some understanding for a miscommunication for what we had purchased, that was all. Only after meeting with the owner was our faith in Consignment NW revived. If it had not been for the owner kindly talking to us and hearing out the miscommunication we would not be repeat customers. Their selection is excellent and the level of professionalism is great as most all of the employees (including the owner) really care that you get the most from your purchase and consignment nw experience (with the exception of the asst. manager).
Cons: poor customer service by upper management
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