The hot tub did not work! Called Jeanie when I arrived because the tub was not reaching full temperature. Jeanie did not apologize, and instructed me to call the hot tub repairman. He said it would take one full day before the hot tub would reach a warm enough temperature. I called both Jeanie and the hot tub repairman the following day as the hot tub had still not reached full temperature. Jeanie said that there we would get a credit of the first night's stay and that the hot tub man would come by with a bottle of wine. We never received a bottle of wine and we have not received any communications of a credit. The hot tub did not reach full temperature until two days after our arrival.
Another issue we had was that there was a mouse trap underneath the stairs in the cabin in an area accessible by pets and children. The cabin is advertised as being pet friendly. We had informed Jeanie prior to our arrival that our dog would be joining us and even paid the pet fee. Our dog got into this mouse trap, and ate whatever was on top of it. This was quite frightening for us as this could have been rodent poisoning that would have killed our dog. Moreover, had the mouse trap discharged, it would have injured our dog. This could also injure a child if it is left out again in the same spot. Jeanie of course was rude and did not apologize when I called frightened I would have to rush our dog to the vet.
Prior guests left a pile dog feces in the front entry way to the deck and front door. Inside the cabin was dusty, with cobwebs and dead bugs. There were dog hairs on the stairs and some furniture. There was silverware not put away but instead left drying in the dishwasher rack. The dishes and wine glasses that had been put away were dirty and still had food particles on them. The sink was dirty and still had food crumbs in it. The prior guests' used bathroom toiletries had not been removed from the bathroom. The grill and accompanying utensils were filthy. The "cleaning fee" is bogus - I don't think they clean at all.
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