Colorado Ski & Golf

I had done quite a bit of research on the skis I wanted to purchase. When I arrived at Colorado Ski and Golf I was immediately told I didn't want the skis I had picked. I asked what I might like instead (considering the sales person didnt ask me one single question about what I like to ski, my skill level etc). I was immediately taken to skis which appeared to have quite a large inventory (given that the skis I wanted were the last ones in stock).Two times during ""selling"" to me, he left to take phone calls and came back 5-10 minutes later. I should have asked for a manager right then and there, but something tells me he might have been the manager. Regardless - I have heard great things about Colorado Ski and Golf - they did have the skis I wanted in stock when no one else did. I don't care for the inability to sell at all - they didn't even ask me if I needed anything else - a total lost sale opportunity. They probably could have talked me in to new boots as I was in the mood to buy. What a bummer for them. more

I had already had a bad experience last season when I was looking for a certain product, the south store called the Arvada store to see if they had one available. After I was told that they had it, and it was put on hold for me I made the 20 min trip to pick it up. I got there and they didn't have it. There was no apology or explanation. I decided to try them again almost 6 months later, I went back today to shop for a backpack and upon reaching the counter the girl (WITHOUT A SMILE OR A HIi) said my card didn't work, even though I had used it 5 min earlier at the gas station. While she explained to me that fraud was the reason she couldn't type the numbers of my debit card in, I tried to show her multiple forms of picture IDs. She didn't even look at them and just kept asking for another card. As I did not want to put the purchase on credit, I told her I didn't want the backpack. They did not try to mend the situation, and the manager I had asked for did not show for over 5 minutes. This is the worst service I'v ever had, not to mention they accused a paying customer of fraud. I will never go back again, and I highly recommend staying away. No one needs the awful tone and attitude of the girl at the front counter in their life. Pros: Nothing overcomes the awful girl at the counter Cons: Terrible Service more