Colonial Coach Line INC

I just used Colonial for a company outing in downtown Chicago. The driver was friendly and our group felt safe riding with him. The bus was beautiful and clean. I would not hesitate to use them in the future. more

Colonial Coach/Pioneer Coach lines pays there employees with checks that bounce and are hard to cash due to so many bounced checks from this company. They don't give you the correct hours or pay on your check and the company is has it's own fuel station at there terminal yet they haven't had a fuel truck deliver fuel in weeks they send thier drivers downtown to grey hound to fuel the buses on a credit account. They don't even drug test all the drivers or let background checks come back before they let the employee's drive. This is the worst company I have ever worked for and please before you decide to rent or work for this company do your research and think about how they treat their worker's because if they treat their employee's like this imagine how they treat their customers!!!! more

I rented a bus and when the bus showed up it was new and looking sharp. the tires were even shining Pros: Great driver and bus! more

If you are looking for a reliable coach line DO NOT use Colonial Coach. I am a recruiter for my company in Downtown Chicago. I flew in 85 people for a weekend of interviewing and recruiting events including dinner and WhirlyBall. Colonial Coach was running late and when I called to see where our buses were they lied and said they would be at our hotel in one minute. After another 45 minutes I called again to get an updated status of our buses and they stated they were a few minutes away because of an accident on the express way. They finally showed 10 minutes later. Cons: Do not show up at time requested (showed up an hour late) more

I leased a charter bus to go from Chicago to Champaign. The bus broke down at 5 pm, and long story short, was running again at 2:45am!! Colonial waited until 11 pm to send a mechanic to fix the bus, and they sent him from Mt. Prospect (instead of getting a local mechanic), not to mention they waited 6 hours (I believe the bus driver was sleeping the majority of this time. The driver told us that he hadn't slept for over 48 hours prior to picking us up (real safe, huh?). This experience was an absolute nightmare, and to top it off, they offered me $100 of my $1430 back after I demanded a refund. They also failed to return my deposit. DO NOT USE THIS COMPANY. Cons: Worst customer service I have ever seen more