My son broke the flex part of the stem on his glasses. I called the place we purchased the glasses 9 months ago (for a lot of money) and they told us to ""bring them in."" I asked if they could repair it. They responded that we should just ""bring them in."" I repeatedly asked if they had a repair shop. ""If it's a missing screw we can handle it."" Well, I could have handled that. They told me they could offer to replace them with a discount. Hundreds of dollars. I then looked online and found one company that had been in trouble with the BBB, and then LUCKILY I found Collin Creek Eye Clinic. I emailed them. They immediately responded with a very very reasonable quote for repair. They indicated they could solder the area instead of replacing the entire frames. I sent the glasses in and they were then repaired and promptly sent back. I know my son will be breaking the other flex spring soon. That's how these expensive frames work . And I will immediately send them in for repair on the other stem.
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