So, I don't really know why they do it, but this place, while being reliable and friendly otherwise, always messes something up in regard to colors. For instance, imagine a normal khaki-looking shoe with a yellow-white sole. You'd think that a to put a new heel on, you'd need one of a matching color. Well, no - you get black. If you don't care about things like that, or if your shoe is REALLY BASIC, that's fine. But for nice footwear... Subpar. They do call you when it's done, though, which is more than other places in this town do!
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