I HAVE BEEN EXTREMELY HAPPY FOR ALMOST 10 YEARS WITH SANDRA. SHE IS THE MAIN REASON WHY I SELECTED YOUR COMPANY AND PURCHASED OUR EXTENDED WARRANTIES. SANDRA HAS ALWAYS BEEN EXTREMELY PROFESSIONAL, POSITIVE AND ALWAYS IN A GOOD MOOD AND ALWAYS EAGER TO PROVIDE THE BEST OF SERVICE. IF I DECIDE TO STAY WITH CLIMATE CONTROL ONCE OUR EXTENDED 10 YEAR WARRANTY EXPIRES THIS MONTH IT WILL BE MAINLY BECAUSE OF SANDRA. RECENTLY I HAVE ALSO BEEN VERY HAPPY WITH A NEW YOUNG LADY WHO NOW TAKE CARE OF US. I BELIEVE HER NAME IS MELANIE. SHE TOO IS A PLEASURE TO DEAL WITH. AS THE THE TECHNICIANS WHO HAVE SERVICED OUR UNITS I HAVE MIXED FEELING, SINCE WHEN YOU SEND TWO TECHS TO OUR HOME I OFTEN GET THE IMPRESSION THAT ONE OF THEM IS RECEIVING TRAINING WHILE SERVICING OUR THREE AIR CONDITIONERS AND HEAT PUMPS. TOO OFTEN THEY HAVE HAD TO RETURN SEVERAL TRIPS TILL THEY FINALLY DIAGNOSE THE PROBLEM. I OFTEN SEE THAT ALL THE TECH DO NOT HAVE THE SAME DIAGNOSTIC EQUIPMENT, AND BECAUSE OF THE LACK OF EQUIPMENT THEY OFTEN ARE NOT ABLE TO GIVE THE SAME QUALITY OF DIAGNOSTIC SERVICE. IF THE EMPLOYEES ARE TO GIVE THE BEST OF SERVICE THEY MUST BE GIVEN THE BEST OF EQUIPMENT, OTHERWISE A JOB THAT MIGHT TAKE AN HOUR OR TWO WINDS UP TAKE ALL DAY TO DIAGNOSE AND SOLVE THE PROBLEM AT HAND. HOPE MANAGEMENT TAKES MY MOST HUMBLE RECOMMENDATION TO MAKE YOUR COMPANY THE BEST AND MOST PROFITABLE COMPANY IN SAN ANTONIO
more