I had huge water damage and had a soaking carpet that I knew had to be dealt with if not I would grow mold. And that would be a different story. This company came out and viewed the work that they had to do it took them 30 minutes and they came out an explained to me in detail what would be done to my carpet, how they would handle the water damage and get my carpet dried and looking good. I liked that. It was a way of showing respect towards me. They started the work and got all the water out. Left an overnight fan running. When I woke up the next morning my carpet was dry, clean and it smelled awesome. And was free from mold.
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