I swore off ever using City Shoe Shop a few years ago. I and most customers gasped in unpleasant surprise when the charges were announced. The crowning incident was once when a repair was promised less than a week after I left the shoes. I went in a week later and they had no record of the shoes. Just then I noticed them being worked on. When I returned, they had installed the wrong soles, yet charged a bundle and DID NOT APOLOGIZE for any of their errors. I asked for a little compensation, like a $7 bottle of water repellent. They refused. If you want arrogance and overcharging, use this business.
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