I have had problems with the owner, Gina, in the past but just called right now to make an eyebrow appt. When my usual gal was out for the day I asked for the next best eyebrow waxer to do my brows. Instead of suggesting to me who she thought was their best, she would NOT move on until I told her what time I wanted to come in. I knew this meant she was just going to shove me into a slot that she had open. I refused to give her a time and kept insisting I wanted a name first. She wouldn't give one. Finally I said something between 11:30 and 3. And what do you know, all of a sudden she was able to produce a name of a lady who just so happened to have an opening at 11:30. So I asked her who else was available at 11:30...and of course, the answer was no one. So I asked her, are you just putting me in a slot with someone who is available or is this truley your next best technician? Her answer? ""You are being very rude to me, I would never do that and this phone call is disgusting me"". I said, excuse me?!! I am just trying to be sure I get the best service, these are my eyebrows, I'll be walking around with them if someone messes them up! What does she do? SHE HUNG UP ON ME!!!!!! I called back and immediately the front desk gal answers instead. I ask who i just spoke with and low and behold, it was the worst customer service rep you have ever met, Gina the OWNER!!!! I have heard MANY a story about her in the past and now it confirms I am no longer giving them my business. I feel horrible for Maria who has to work there, as she is the best eyebrow gal around, and is stuck under the umbrella of Gina's horrible leadership. Poor Maria has now lost me as a client. While I'm at it, do NOT go to Irena for brows either.
Cons: Horrible, horrible, horrible customer service.
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