Cheat Lake Animal Hospital

This place is an absolute travesty. DO NOT bring your pets here. This place is so badly managed it is pathetic! They can't schedule. They can't manage basic inventory or ordering. They are constantly out of basic meds. Multiple times they have told us they ordered meds, even called us in to say the meds were ready only to find out they weren't ordered. They accused us of not paying a bill even threatened to send it to creditors until we showed them the receipt from us paying it. The funny part is they apparently messed up the bill the first time (we found out when they tried to re-Bill us) and ended up owing us money. In the latest debacle they were supposed to order a special harness for our dog to use after his surgery here and of course it wasn't here when we went to pick up our dog. It hadn't even been ordered. "Oh it will be in by the end of the week" well that sure helps a lot with our dog now since it is the beginning of the week doesn't it?! I highly doubt it will be in sinc more

Love this place and the help is extremely courteous.\r \r Dr Fallon takes care of my African Grey "Rocco". more

was treated very well, it is expensive but my dog is alive today because of their treatment. dr. dixon called me from her home because she was off the day after i took my yorkie in. she was very concerned and i credit her for saving his life. never found out what caused my yorkie to become listless and unable to move his back legs. but he was checked by 5 vets and given great care. i am now switching from his regular vet, if it was up to him i my dog would be dead. so now dr. dixon will be teddy's doctor. more

I have been a client of CLAH for at least 5 years and have been only been treated with the highest respect not only from the staff but from the veterinarians there. They are always willing to wait or come in for me for emergencies during the emergency times and I have gotten only the best care. They are most willing to refer you to a specialist if you feel that is what is needed and will assist you in seeing them asap. If you have a problem, it is just like any other business, if the people in charge are not aware there is a problem, it cannot be corrected. I personally feel the bad review was given because this client did not follow up with what they felt was a problem. If a purchase is a problem and everything else is good, that really is a slim excuse for changing veterinarians. Vets are like your personal doctors, you have to have confidence and feel at ease with THEM to be happy in a practice. All my experiences have been high quality. more

The doctors were okay, the clinic is nice and clean, however; I have had problems with a couple of the receptionists. One receptionist a while back was just plain rude, and the other problem is that I have been overcharged, consistently, for a supplement that I purchase there, regularly, for my dog every couple of months. The price would go up $6 at a time and Kelly, the now office manager, would always have an excuse for the price raise. They put the prices in the computer that they charged you last, and even though the item doesn't cost the amount you are charged, that is the amount they make you pay, plus more, whatever Kelly has in the computer under your name. I feel that Kelly is doing this to me, intentionally, and I am very disappointed that I have had to change vets and order the product online. Also, I had been a long-time customer there and Kelly charged me $14 to print out an estimate for a procedure. I think it is sad that this type of thing goes on, and I don't feel comfo more

Everybody at the hospital is so wonderful. I drive almost an hour to take both of my dogs there. I don't think they are too pricey. Much better than the local vet I refuse to take my dogs too. more

It's hard as hell to try to get in touch with them by e-mail. Absolutely nowhere on their site for contact. And when you attempt to use their online address, you get a message that says it doesn't exist. At least I did. However, their services are excellent if pricey. more

They have 4 or 5 vets here, so it's easy to get in to see a vet almost any time. They have 24 hour emergency service, which is great. The prices are slightly on the high side though. PROS: Great service CONS: On the expensive side more

THis is such a nice animal hospital, it almost makes you want to go there yourself! They have really nice doctors and the rest of their staff is really great and friendly too. The office itself is really nice and very well taken care of. The animals feel comfortable here, which is very important. This is one of the best animal hospitals I have ever been to and I highly recommend them for your furry loved ones! PROS: Nice doctors and staff, clean, well maintained CONS: more