We contacted this dealer several times via email, and phone about a vehicle they had posted online. Although we emailed them on 08/03, called 08/04 and left a message, called 3 times on 08/05 and left 2 messages and called twice on 08/06, we were not able to reach them. They did not return any of our calls or voicemails. We should have known then this dealer was not a true professional. We desperately tried to reach them because we live so far away and were going to be in that neighborhood on 08/07. We finally got an email back on 08/07 after we had already got back home from being in their area telling us to “come and get” and that “we have a deal”. How inconvenient? So we try calling them again starting on 08/08 and finally reach them. We were very clear in the emails we sent, and in the conversations we had with this dealer before driving there that we had a set budget. And although we had received in writing (an email) saying “we had a deal” at our asking price, the dealer did give us a run around on the phone at first about the price stating it would be “+ Dealer fees + taxes + whatever else” of which we again declined stating that we had a budget for this. The dealer finally agreed on the phone what they had already agreed to in writing and we drove up that afternoon in an unnecessary extra trip to N. Denver to go get this vehicle. The dealer strongly asserted it was a clean premium vehicle with nothing wrong with it. Reality? It never made it the distance home, I got stranded on the side of I-25 in the middle of nowhere, had to wait hours and pay hundreds of dollars for a tow truck, and it was in the shop the next morning for a week where it racked up a bill over $1000 just to be drivable. The dealer was notified, and given almost 2 weeks to respond. We explained we knew the vehicle was purchased as is but based on the nature of the repairs (replaced pumps and metal heat housing on bottom of vehicle and hoses that were leaking/broken) we felt that there was no way someone in the car industry could have driven this vehicle and not known about the repairs needed. The noises and symptoms were obvious to a mechanically inclined person. We asked the dealer if he would like to kindly make a donation for this repair bill and gave him almost 2 weeks to respond. During those almost two weeks this dealer called up the garage where we had the vehicle repaired and deceived the car repair garage into believing he was me so they would release information about the vehicle to him, then he called me and put me on hold, then he would tell me he would call me back in a few mins and days would go by. He called again a few days later and did the same thing, stating he would call back in a few mins and a week went by. These people lied about the condition of the vehicle, deceived us in selling the vehicle, tried to rip us off after confirming a price in writing, lied during every phone call we have had, and are just all around terrible terrible business people to work with. I would advise you use caution in any transactions with this company.
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