I have bought hundreds of dollars worth of plants from this business and have had good success with what I bought. Recently I bought a Clematis and planted it according to their directions. Everything was going great until we went away for a week. When we did, we found the clematis had died.
When I brought the plant back for a replacement, I was told that because I wasn't around for a week, they would not honor the guarantee of a refund or replacement. This was on a $17.00 plant.
There is nothing in their guarantee policy that says anything about what is covered or not covered.
They've lost a customer and I am recommending that anyone who thinks they are safe because of their guarantee policy, find a more reputable business.
Pros: Nice selection opf plants
Cons: Terrible return policy
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