~Aloha~
I'm writing this review to give anyone thinking about doing business with this bank a heads up. It's a joke!! The Kailua Kona Branch is the only exception, Carol, the Branch Manager is the most kind and helpful person ever, she and her branch gets 5 stars but the rest is awful. Especially CAROL and SETH in the finance dept. in Honolulu. They are the most rude and unhelpful people ever. Carol talks down to customers and does all she can to belittle them rather them help them. Instead of giving a customer a hand up she would rather put her foot on your throat and abuse her position to make things as hard on you as possible. She and Seth will not listen to anything a customer says and goes out of their way to take advantage of their positions, as if it was their right to hurt a customer financially. They will not help you in any way shape or form and you cannot get through to anyone to talk to them about issues with them. The call center they have blocks you from talking to their supervisors.
I've never been treated as bad as I was by both CAROL and SETH in the finance dept. at Honolulu. It felt as though they targeted us because of our race and that is why they refused to help us at all!!!
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