INCOMPETENCY AT CENTRAL MOTORS IN NORWOOD, MA:
I have purchased a new 2011 Dodge Charger R/T AWD Max and the Forward Collision Warning (FCW) has not been functional since I bought the vehicle. On top of it all my main reason for purchasing this vehicle was specifically for the Forward Collision Warning Alert System. I dropped off my vehicle at Central Motors in Norwood, MA to have it repaired. I dropped if off on 8/15/11 and picked it up on 8/17/2011. I tested the Forward Collision Warning Alert System and it is still not functioning!! This is completely unacceptable after purchasing a nearly $40,000 vehicle!!! I tested the FCW once more at home, and I very, very, slowly inched closer to my garage door until I bumped it and the Forward Collision Warning Alert System DID NOT ALERT ME WHATSOEVER! Now I have a brand new 2011 Dodge Charger R/T AWD Max package, nearly $40,000 with scratches on my front end bumper!!! I will NEVER AGAIN PURCHASE ANOTHER CHRYSLER VEHICLE!! I should have gone and purchased a beautiful Acura TL for nearly the same price, with an outstanding customer service department. They actually employ individuals who are COMPETENT in performing their jobs, unlike the incompetent Service Representative Brandon and the Service Department Shop Foreman, who are completely, and utterly incompetent.
The Salesman Joe Haskins assured me before I purchased this vehicle that the FCW would audibly and visually alert me once the front of the vehicle was close enough to another vehicle! Perhaps this is precisely why Chrysler Motors should have not been bailed out by taxpayer dollars, and allowed to FAIL! The free market should have decided the fate of Chrysler, and the end result would have been that no one would want to purchase an unreliable and overpriced Chrysler/Dodge/Jeep vehicles! Perhaps Chrysler LLC CEO Mr. Sergio Marchionne should investigate Central Motors and other dealerships who are going to bankrupt his company.
more