I recently purchased a brand new F150 and was excited to take my truck to LineX to get a spray on bed liner plus the soft Truxedo bed cover. First off, I have to commend the products. The spray on liner and cover are fantastic. Huge shout out to the manufacturers. My problem came after it was done. I took the truck home and realized at the very base of the tailgate was several scratches that weren't there before I took it to LineX. The position of these scratches are visible from behind and clearly done when the tailgate was off the truck. I immediately called LineX and was told to bring it in for inspection. Taking it in that afternoon, I felt pretty confident it would be corrected. Unfortunately, I was mistaken. He told me he usually admits when he scratches something and didn't understand how it could happen. I asked if he needed to take pictures to show his boss, and he said it wasn't necessary, that she would call me. It has been nearly a month and I haven't heard anything from his boss. I put over $1,000 into this business for great products, unfortunately poor quality craftsmanship. As with all businesses, I'm sure there are hundreds of people with great experiences here and I am unfortunately part of the minority with a terrible experience. I would definitely recommend their products, but not their labor team. Please search around before you decide on this company as they don't stand behind their customers.
more