I recently purchased some home furniture from Cedros Design in the Design District of Solana Beach. I guess I should have known better -- I saw identical products at a competitor's in Little Italy, but the prices at Cedros were a bit lower, ostensibly since they are moving/closing their store. I should have known to go with "pay more, better customer service" instead of going by dollar value alone.
My (special) order was not delivered at the time it was promised (not even the general timeframe, it was delayed by several weeks), it was rare when I would get a follow-up phone call when I would inquire about my order, and I was told that delivery charges would one price when in reality it was another ($100!!). Furthermore, the item I ordered was not at all what it looked like in the catalog, and was much more poorly made than I was lead to believe.
When I followed up with the store about their poor customer service, sure, the apologized, but they did nothing to amend the situation. I will not be shopping there, nor would I ever recommend a friend to shop there, no matter what good deals they might be offering.
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