Karen came very highly recommended to us. Unfortunately we did not have a good experience. My wife contacted her about her services and she was not very responsive. She promised she'd get back to us in a few days and after repeated phone calls to her we never heard back. We almost lost the venue we temporarily reserved because we were waiting on a return call from Karen. We had to scramble to find another caterer in order to not lose the venue. In the end it worked out for the better but we were disappointed with Karen's lack of responsiveness. We understand it's wedding/graduation season and most caterers are busy this time of the year but any service oriented business should have the courtesy to return phone calls. I don't understand why you wouldn't get some extra help with planning/fielding phone calls knowing you're that busy. We wouldn't go back to Karen for future events given this experience.
more