After several years of being pretty pleased with every service, tonight my colorist didn't mix her own color, the girl who did left early, and now I look like I have 1.5" blonde roots with the rest of my hair way too dark brown. I asked for most of my hair to match the brown my last color weathered out to and then lowlights, thinking that would give me dark roots and a natural brown elsewhere. Not happy with Casa Verde tonight. They'll do over in the morning, but that's two trips and the angst in between. Update: fixed, but did not reschedule for future as I usually do, sometime 3 appts out. Not convinced I'll go back yet.
more