The salesman under-measured a rectangular room, how hard is that? The general sales manager is a total liar and not the brightest bulb in the box. He confessed while rambling on that his sales people "under-measure all the time". They do that so they have the lowest bid and then when there is not enough carpet you are stuck sitting around for hours while they bring the 'extra" carpet. Then when we complained, we were told to "take a hike". Complete scam and fraud under the Colorado Consumer Protection Act. Stay away!! Even their listing on the Secretary of State website is false. Avoid at all costs!! It is a shame that you cannot rate them a "0" star.
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