I , like many people, have had a nightmare of a time with renters. I installed new carpet in one of my homes, and less than a year later, after an eviction, the carpet was ""ruined"". That is until I spoke with Carpet Doctors Inc. Although I had to leave a message, I recieved a response within an hour. I was sold on this company after an extensive conversation with the owner, in which I was assured my carpet could be restored to like new condition, thus saving me about $1500 in replacement cost. When the Technician got to my rental home, on time by the way, he was uniformed, in a new van, and was proffessional in appearance, and attitude. After a ""walk-through"" we decided to restretch 2 rooms, install two inserts to correct an iron burn, and an area about 3'x4' that a dog had dug out, dye one bleach spot, clean 4 bedrooms, living room, hall, den, and all closets. I returned in about 4 hours after a call from the technician to tell me he had finished. I was shocked at how fast the work was done by one man, and had doubts that this would be done to my satisfaction. I Fully expected to return and find obvious repair sites, dirty trafic lanes and dog odor. I am telling you that when I walked in the door I couldn't believe what I saw. The carpet looked new! I think my wallet smiled too( can that happen?) Although the carpet was still damp, I was assured it would be dry within 24 hours. The repairs were virtually invisible, the wrinkles in the two rooms were gone, and the bleach spot was no more. I was given a lifetime warranty for all of the repairs, and a 5 year warranty against the carpet buckling again. It has now been 10 days since the service and the carpet did dry in 24 hours, and looked better than it did while it was damp. All of the repairs have held, and no odors have returned. As you can tell I am very happy with this Company, and now have them on a yearly schedule to service all of my rental properties. Now I need a good renter. Wish me luck!
Pros: on time, proffessional, courteous, friendly, truly artists at their work
Cons: Had to leave a message, but was called back quickly. Higher priced but worth it.
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