To be fair, the people here are very nice and try to explain things clearly. My problem is that I NEED a car on a daily basis and it's a huge problem when my car is in the shop. I brought my car in, they ran some tests and said they needed a part and would call me right away. Two days later, I still hadn't received a call, so I called them. He told me, honestly, that he hadn't called on the part yet but he would and call me back in an hour. He never called me back. I understand that they are a small, busy shop, but if you need a problem fixed quickly, I wouldn't recommend this shop.
Pros: Friendly, personable service
Cons: Lack of efficiency
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