Carmax Auto Superstores Inc

I ended up getting my minivan here. It was a relax and hassle free experience and I was willing to pay over $500 above the invoice price. I have two children and there is huge play area for them to be enterian. When I went in and the car did not have the color I wanted. We were able to put a hold on the color of vehicle and as promised in the next shippment in two weeks. The sales person called us and we just did the necessary paperwork in less than two hours and we were off. more

We bought a Nissan Altima from the Laurel Carmax in December 2003. We worked with a salesman who was courteous, low-pressure, helpful and definitely a foreigner. He helped me view the car I wanted, let me take it for a test drive, which involved moving a carseat back and forth between cars, and pushed the rules a little so I could have time to bring my husband by to see the car before buying. The car we bought had a very annoying issue that we had a difficult time figuring out. It took three or four visits back to Carmax. By the end I was very frustrated, but the actual issue explains why it was so difficult to diagnose. A previous owner had lost the gas cap to the car and tried to replace it. In so doing, he damaged the opening just enough to set off the "Check Engine Soon" light. At the beginning, when the light went off the first time, the manager of Carmax extended the initial warranty period so that we could still return the car for a full refund should the issue arise again and should we desire to do so. All of the personnel I worked with Carmax, including the repairs person, Mr. Marley, were helpful and tried to resolve the issues as best they could for both our benefits. I would buy from them again. more