I went to have a consultation with John at CareerPro when it looked like my company would probably be failing soon. I have 12 years of experience in the IT field, with several certifications. He said that if I decide to work with him he would have several interviews with me in order to get enough information to write an effective resume. John also said he would give me inside info into companies that I'm interested in working for, and that he has contacts at several of the companies I wanted to work for. He would also do some mock interviews to help me see what weaknesses I may have in the interviewing process. I was to pay $500 up front, and he would charge the remaining $295 to my card when I was satisfied. This fee was for two different resumes (two different positions I was targeting). I would have the drafts by the next Tuesday or Wednesday, and the final resumes on Friday of the same week. He knew I was waiting to apply for a position that was open. I went in once for an information-gathering session with John and after asking a few times, I finally had the ROUGH draft for ONE of the resumes on Friday (when I expected to have the FINAL documents for BOTH of the resumes I paid for). He explained that he wanted another week to "bake in the quality".
This draft had many mistakes, including grammatical errors, formatting errors, and just awkward wording in general. He obviously had no general knowledge of the industry to be able to make some of the more glaring mistakes. I sent him an email listing the mistakes and the changes I wanted him to make and explained that I expected two drafts, not one. I asked him if I could just pay for one resume instead of the two that we agreed on, since he was so late in getting it to me. I was so anxious to apply for the position that had been listed for a while that I was willing to just edit what I already had just to get it in the hands of the company. If I had to do that anyway, why should I pay for the second one? He was very short with me and said he wants me to stick with our original agreement and pay for both. I had no problem sticking to my agreement but he did not stick with his. I'm paying a large amount of money for a service that he is providing and I expect a lot more for $800 than I am getting. He was very angry when I told him this and said that my resume was "horrendous" and he transformed it. He says that I'm too quick to judge and that it will not bode well for my job seeking foray. He tells me that the draft I have is worth more than I paid. Really? With all the errors made, this certainly did not appear to be the work of a professional. Anyway, I finally agreed to hang in there a bit longer and pay what I agreed to get the completed work LATER than I agreed.
When all is said and done, I had one interview with him instead of the several he mentioned in our original consultation; he sent me .pdf documents he got via a quick Internet search about the companies I mentioned having interest in working for; and as for a 'contact' that he said he had at one of the companies I was applying to, he gave me the name and number of someone and told me to mention his name (this 'contact' wouldn't even take my call, and dropping John's name did nothing). We also did none of the mock interviews he spoke of.
Exactly one week late, I finally get the two documents which still needed edits and had severe formatting issues. He fixed the formatting "glitch" and charged my credit card for balance that I owed him. There were still typos and awkward wording, but after getting so much attitude from him, I just decided to fix them myself and be done with it. That was easier than getting into more arguments with him when he goes on the defensive. He has a very bad, childlike temper, and I have proof of this in the emails I have from him.
I don't know where all these 5 star reviews are coming from, but I sure don't agree with them.
Pros: Sounded great from the beginning
Cons: Didn't get what I paid for, untimely, unfriendly
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