Poor management (billing and communication methods are poor) but good assistance (their companions are good) as long as you need it during regular business hours (they are very limited on weekends).\r
\r
My service began smoothly but within a few months I realized that I was getting behind on payments because they send an invoice for every service but not a running balance, which they only send occasionally -- without warning that it needs to be paid in full or services may be suspended unexpectedly -- they only say they will charge interest on the unpaid balance. Furthermore, when you send a check it takes them nearly two weeks to actually deposit it -- this can sneak up and bite your budget. Also, I need assistance on weekends but they have limited options to help with this.\r
\r
Trouble finally arose (after about a year) when I was expecting help on my usual day but none showed up. I realized that they had "suspended my service" due to my account balance -- but they only communicated th
more