Canyon Pet Hospital

Canyon Pet Hospital, Flagstaff, AZ: Stay away!!!!!!!!\r \r On September 29, 2014, my wife and I took our two Yorkie puppies to Canyon Pet Hospital for a pre op exam so that we could have them spayed. We wanted Canyon Pet to do the work because we had very good experiences with them in the past. My wife and I even preached to others of how wonderful they are. No more. During the pre op exam, we explained that we would have to drive over an hour to get there and my wife could not sit upright for long periods of time due to pain. She is in a wheelchair and suffers a lot when sitting in it. The vet told us to tell the intake personnel our situation and they would move our girls up the priority list to accommodate us. Since every room has a mission statement posted and that mission claimed to have a facility that ?meets all the needs of our clients and their pets? we had no reason to believe that the vet spoke anything but the truth.\r On October 14, we woke at 5 AM to prepare for the trip to Flagstaff and on our arrival informed the lady behind the desk of what the vet had told us and again informed the intake tech who said she would take care of it. When we pressed for a ballpark time when we could pick them up she explained that they would have to stay for two hours for observation following the surgery so it would be early afternoon. We left our little girls and went to see what we could do in Flagstaff. A little after 12:30 we called to see the status. We were told that they were not going in until AFTER a waiting ?neuter? operation was completed. Some quick math indicated that we would not be able to pick the girls up until after 4PM and more than likely closer to 5. We told them to get our animals ready because we could not wait that long as we had told them repeatedly during the intake.\r Then it got bad. My wife made me promise to let her handle things. We went into the reception area and she expressed her anger at the lies we had been told and she wanted to see the office manager. We were quickly rushed to a room so that no one else could witness the effects of Canyon Pet?s error and when we decided we had been hidden long enough, my wife opened the door and was met by the guy who had been working in the parking lot on some general maintenance issues. He had no ID, did not introduce himself and began yelling at my wife. I was doing a fair job of keeping my promise but he continued to verbally abuse my wife because HIS staff had screwed up. When I decided to put an end to his abusing my wife, he literally tried to goad me into a physical confrontation. The only thing that I can compare him to is a 19 year old frat boy who spent too much time at a keg party. When I asked him his name he turned his back to me and yelled ?Chris? and a couple of muffled syllables. When I asked him to repeat it he then turned and yelled ?Did I stutter?? I told him that he had his back to me when he answered and he turned away again with a gesture of his right hand and yelled ?I OWN this place. Look it up?\r The web site invites you to write to him with your concerns. Don?t bother. Chris Miller is not an accountable person. Mistakes can happen. A man owns up to them. A child blames others.\r Incidentally, he charged US for the luxury of his abuse.\r more

We have been very happy with all the care we get for our pets at Canyon Pet. We think they are all great. Thank you all.\r -Donna & Aaron K. \r See original review: http://reviewqast.posterous.com/canyon-pet-hospital-great-pet-care more

Dr. Lisa is awesome! I?ve seen her a couple of times now and she always takes the time to answer my questions completely and thoughtfully. Even with the silliest question about whether or not to shave down my border collie, she gave us sound advice with scientific reasoning. She is a wealth of knowledge and has a great sense of humor. She is truly a great doctor and knows how to put her patients and their parents at ease. Thank you Dr. Lisa!\r -Lauryn T. \r See original review: http://reviewqast.posterous.com/canyon-pet-hospital-has-a-great-doctor-here more

Canyon Pet has taken care of Samson, Jr. since he was about 14 weeks old. We are very pleased with Canyon Pet. For us to drive 86 miles round trip has to say something, so thank you again for taking good care of Jr. \r -Victor Y. more

I love Canyon Pet. Everyone is very nice and seem genuinely interested in my pet. I have been going there 6 yrs now and will continue to do so.\r -Bess D. \r See original review: http://reviewqast.posterous.com/canyon-pet-hospital-provides-genuine-care more

Rufus is doing much better. He likes his new food & has not vomited since he saw the Dr. Thank you. - Barbara P.\r See original review: http://reviewqast.posterous.com/canyon-pet-hospital-thank-you more

Canyon Pet Hospital - Wonderful staff I always appreciate how wonderful your staff is to Tigerlily Indian Princess, and am so thankful for your extended hours schedule so I am able to bring her in as needed for her care. - Kaytie T. more

Both nurse and Dr (Reed) were informative and a pleasure. Felt fortunate to be a client. - John A.\r See original review: http://reviewqast.posterous.com/canyon-pet-hospital-fortunate-client more

I am extremely impressed with your customer service.... I would say that your facility gives EXCELLENT CARE. I am a nurse and this is the type of customer service I would expect for excellent care to my family (of animals or human:) ) My girls (dogs) all seem to have health issues ìafter hoursî. Your facility has come to my rescue more than once. I will likely stay loyal to my family vet. While I do love her, she is not as available as your facility is. I adore Dr Mcgill (who saw my girls) I am happy to say that you now have records on all my girls and I will just as likely come to you as I would Karla in the future. Thank you! - Janet M. more

While very clean, it is hard to get a vet. The rude front desk staff usually make the appts with the ""nurses"", who are TECHS!!! When you do get a vet they are often inexperienced and NONE come back in to see if you have questions. This place charges for everything so be prepared to pay a lot for inexperienced staff. more

From start to finish this was a great experience. I could not have asked for better service and medical care for my dog. I had an after hours emergency and I called Canyon Pet Hospital. I strongly recommend them. more

Never have I had better care than the care I got from all the folks at Canyon Pet Hospital. And a special shout out to Dr. Miller who was competent, kind and caring. more

I had gone to another vet in town and was not happy so I told a friend. She recommended Canyon Pet Hospital and I could not be happier. The waiting room is spacious and clean. The staff is kind and the doctors all know what they are doing. I've owned dogs all my life and lived in many different areas in the country. Canyon is by far one of the best clinics I have ever been to. more

I've been taking my 2 dogs, Spike and Bella to Canyon Pet hosp. for about 2 years now and I use both the boarding and vet services. Regardless of which service I've used they are always helpful and kind to my pets. Believe me, my pets can be a little difficult at times and I have never had any issues or problems. more

This establishment is clean and the staff is very helpful. They also work with local animal placement groups which is great! The Vet is also very nice and I would trust them with any of my animals. more

My husband and I were in Flagstaff for a couple of days with our Dog Samson. We had a small emergency and needed a vet right away. I called several places and was very worried because everthing was closed. By chance I called Canyon Pet Hospital. We were thrilled to find out that they were open to 8pm, that was the first stoke of luck. We went straight there, and the pet hospital was clean, professional and timely. We were even more thilled, when we met our vet, Dr. Sarah. She was fantastic. Truly, if we lived in Flagstaff, we would have switched over to her in a heartbeat...what a great experience, what a friendly, professional and kind hearted young lady. Needless to say, Samson was treated wonderfully, he came back to us in great condition and our worries and fears were relieved right away. Pros: Everything more