I recently brought my car in for a NY inspection. The did the NY inspection as asked (it passed), but they also did an extremely thorough inspection of the vehicle, removing timing covers, engine covers, etc., and gave me a list of recommended services. I recognize and appreciate the need to provide a good look at the cars of your customers for pending problems, but this took quite a bit longer than I had planned and felt a little bit too much like trying to create work for the shop.
I do appreciate the customer service provided by the front desk, and the waiting area is very clean and comfortable. They clearly care about their customers, which is valuable in this day and age. My only recommendation is that when a customer brings a car in for NY inspection and waits for it, that they be a bit more conscious of how much time is spent looking for "other stuff". I will be a returning customer nonetheless.
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