I called Creations By Tracy.As she explained to me that her services included cut,wash,blow dry,anal glands squeezed,nail clipping nails polished,hair in ears removed and pet safe cologne.I made the appointment . The girl came the next day and I explained I wanted done what I said the day before she even asked again about how short and off she went.Well an hour later she returned and I was concerned about my little one shivering and such I. Cuddled her took and set her down in stairs she immediate ran up and had to discuss that she did not have change for the money I was offering her and I asked about crediting me for next time and was told. That Tracy does not do that and with that she walked away.I then went in and got a good look at my baby who was steadily whipping her head back and forth frantically so mi went to check her ears and they were bleeding I'm guessing from the hair removal and took a good look at her realizing she was not shaved and unevenly cut nails not done clipped or polished no pretty smell and anal glad undone and she had too much hair so I called Tracy and she told that unless you ask Meir specific things they are not auto included after the day before she told me all those things were included so she sent girl out next day "" think of how traumatic it was to have to go through that a second time"" She showed up the same time and did the right job Dept forgot to paint nails and buffer the nails ""which I fear without buffing or filing them they will split on her"" she simply opened the door to my house released my dog and left without a hello,here she is, nothing from her she did. It very quietly.Now 2 hours later I got a call from Tracy herself figuring she was to ask-how my angel looked.But I was wrong , she immediately heard the growl in Her voice when she started with my groomers do not want to do my ""dog"" anymore and I'm a bad person and such. the only thing I asked the girl was. Would it be cheaper to have mine and the friend whose dog they have done before together and save the 15 dollar driving fee and the girl said she would ask.Somehow by the time the girl went from here to there the story changed and Tracy called and told me I was no longer her customer nor is the person who recommended me to her cause she said we are bad people and said the girl said I was to pay her to do the dogs...which was not what was said.Now generally it would not other me so,but the fact that she took account what her girl said without asking me what was said.She lashed out at me yelling and insulting.
now I'm a 40 year old woman and I'm not into the ""deal""thing I have respect for people and their businesses but with all the business this other person has given her ""a really good customer"" she condemned someone who had nothing to do with any of this not to mention this person is a 76 year old elderly person who needs someone to come to do her baby and she did nothing wrong.
Needless to say my experience was good the second time around except for what they did not do after requested , my poor baby has been traumatized and hiding since getting dropped off. the other person who has put a review down was right and explained Tracy to a tee when she said that she does not let you talk and I did not feeli needed to defend myself to her but I would have if given a chance to a word in.Tracy herself might be a good groomer but these girls she's hiring to do the job at whatever she's paying them seem to be doing a bad job for the money requested.I know I won't be referring her to any friends or neighbors and will have a lot to talk about at the town meetings. there are other groomers in the area and some do in fact come to your house ""Creations By Tracy"" is NOT the only groomer in town... And I am sure others have respect for their customers especially returning monthly customers.
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