California Home Spas & Patio

We own a Hot Springs Grandee which we purchased from another dealer. We have purchased some parts from Cal Home Spas and have found the sales people to be informed and friendly. They have also price-matched a lower price we found elsewhere. Today, the owner spent much of the morning on the phone with us trying to troubleshoot and fix a problem we are currently having with the spa so that we could avoid the cost of a service call. Unfortunately, we weren?t successful, but the owner gets a 5 Star Rating for ?above and beyond? customer service (especially because another company will be performing the actual service). more

Everything about our experience with California Home Spas and Patio was GREAT!! The salesman Scott Rickett, who was NOT a "hard sell" kind of guy, to the site inspection, to the delivery, everything was very professional and beyond expectations. I would recommend them to anyone looking for a spa. I'm not sure who "Jeff" is, but I must not have dealt with him. more

We moved to Long Beach 5 years ago from Torrance where we had a spa in our backyard that we enjoyed almost every night. Now, 5 years later California Home Spas & Patio fulfilled our dream to have a spa despite the small size of our patio which faces the marina walkway. Not only did they find us the perfect size for our needs, their installer Jeremy did a superb job of suggestions just how to landscape and set it all up. The entire process including removal of a planter, resurfacing the patio floor, construction, electric work, etc. took 5 days. We were amazed and so very pleased. more

California Home Spas has a wide range of spas to choose from.\r In addition, they have a very large selection of patio funiture.\r They were easy to work with during the buying process.\r We have been happy with our spa since it was delivered. more

Okay, we wanted a spa and new outdoor furniture. My experience began when we walked into the store with no idea what we wanted. The showroom is HUGE! They had everything. We were greeted by the owner, Jeff who must have spent over an hour with us discussing options. We selected what we wanted, set up a delivery date and everything arrived as promised, in perfect condition and was professionally installed. Don't go anywhere else! We have already referred several of our friends! more

California Home Spa the the most helpful company to purchase a Spa, Patio sets, or BBQ equ. more

Buyers beware! I purchased a spa from California Home on June 22 ,2010, walked in with a cashier's check and a week later had it delivered. The spa did not work and that was my introduction to Jeff. The spa was finally fixed and one month later the Circulation Pump blew out, I called and called, Jeff gave me the run around and finally sent someone over that charged me to be there. Two days later I called Jeff to get the order tracking number for the part and he did not have one because the part was not ordered! This is a brand new spa and the company should have respect for their clients, I have reported them to the BBB and Consumer Affairs Department, I hope that anyone who has problems with these people does so too. Please be very careful with these crooks. more

Another word to the wise. My gazebo was delivered when I wasn't home, even though I told them I wanted to be there and when I got home my gazebo was swarming with termites. Yes termites!!! It came from Mexico!!! Jeffs reaction was oh well nothing I can do, just spray it with water. I could have saved alot of money if I had known water would kill termites. I have to agree with others that Jeff has a problem. more

Do NOT deal with Jeff if at all possible. I don't think I have ever come across such an angry, rude salesperson in all my life. more

I bought a spa from these people several years ago, and its been wonderful. I buy my chemicals from them also, and the sales people are always kind and helpful if I have any questions. more

I wish I would have read some of these reviews prior to purchasing a teak patio set from the above retailer. The salesperson told me that it included a sofa, love seat, coffee table and two end tables. A sofa and love seat were delivered to me. When I called to inform the salesperson of this oversight he stated that he did recall that the tables were included, however he would need to speak with the owner prior to delivering them. The other issue was that the couch cushions were dirty and the arms had some deep scratches in them. I'm not sure if the damage occured in the process of delivery or I just didn't notice it in the dark warehouse. The owner called me back the following day and informed me that I would not be receiving the tables and I knew the condition of the furniture when I purchased it. My interaction with him was extremely negative. He was surly, condescending and flat out called his salespeople liars. In fact, he expanded upon that and called ALL salespeople liars. Perha more

I recently purchased a teak patio set from the above retailer. The salesperson told me that it included a sofa, love seat, coffee table and two end tables. A sofa and love seat were delivered to me. When I called to inform the salesperson of this oversight he stated that he did recall that the tables were included, however he would need to speak with the owner prior to delivering them. The other issue was that the couch cushions were dirty and the arms had some deep scratches in them. I'm not sure if the damage occured in the process of delivery or I just didn't notice it in the dark warehouse. The owner called me back the following day and informed me that I would not be receiving the tables and I knew the condition of the furniture when I purchased it. My interaction with him was extremely negative. He was surly, condescending and flat out called his salespeople liars. In fact, he expanded upon that and called ALL salespeople liars. Perhaps I am naive and too trusting, but I think people should honor their verbal contracts. Pros: quality furniture Cons: poor customer service, dishonest owner more

I bought a hot springs spa, back in oct 2007 paid over 9,000.00 for it. I was having problems with circuit breaker tripping, I call cal spas 13 months after the purchased to see what they could do to reslove the problem. The person I talked to was rude an condescending. an said theres nothing they can do. This business has no customer service. BUY ELSEWHERE Daniel B more

We purchased our Sundance Spa from them way back in 2001. We have used our spa at least once a day since that time. I always purchase the chemicals from them and there always seems to be a discount or something thrown in for free that makes is all worth it. Whenever I've needed assistance with the water quality, they have always troubleshooted the problem to my satisfaction. We even purchased our BBQ from them a few years back (Thermador). We need new lounge chairs for the summer and will be stopping by to see what I can find. I look forward to it. more

Anyone can get better products at Home Depot for a lesser price! It would be different if they offered good quality products to justify the difference, but they don't. \r \r Home Depot has better prices and better products! more