Caldwell, Bills, Petrilli & West Dentistry

Superb dental work. Friendly staff. Excellent hygienists. Can't say enough good things about this dentist office. The dentists here are understanding, friendly and professional. Have been a patient for over 10 years and always feel well cared for. more

Dr. Petrilli is an amazing dentist who will work hard to give you a beautiful smile! I moved cities and still will visit him everytime I come back to Charlotte! more

How weird that I was googling to see if I could find an email address to thank Dr. Petrilli. I ran across this. He is an amazing and kind Dentist. He has slowly been repairing the work that was done by a Dentist in Kansas City (slowly only because of what we can afford and the extensive work that needs to be done). Thank you Dr. Petrilli. I can feel like I can smile for the first time in many months. more

I recently switched dentists and now am a patient of Dr. Petrilli's. He is a fantastic dentist who is intelligent, kind, personable, patient and has a phenomenal office staff! I highly recommend him. Pros: Competent and compassionate more

Response to pnthrsfan00 more

STAY AWAY FROM THIS DENTIST. I have been recently looking for a family dentist, and have asked around. I had a co-worker who used to go to Caldwell, Bills & Petrilli DDS until recently. This is how she explained what happened: When she first started bringing her family to this Dentist, things seemed OK. On her third visit she was walking in when a lady was rushing out all flustered, they passed at the doorway entrance and the lady passed a comment to her to leave this Dentist before they screw you over too. It took 2 more visits to complete her work. A few months passed and her son who is 17 had terrible aches in his tooth and gums and she brought him into see Dr. Petrilli after an examination he told her what the issue was and said he time to do the work now if she wanted. She went to the waiting room area when her son stayed behind to get the work he needed to help with his pain. A long period of time went by and she was not given any updates, she watched patients come and go and still she waited for her son, she got up and walked past the desk torwards the room her son was in. That is when she heard Dr. Petrilli snap at her son and tell him to shut up and stop whining like a 2 year old, he went on to rant that if he took better care of his teeth he wouldn't be in this situation and this should teach him to take better care and act like an adult. Obviously she was mortified to hear the Dentist yell and rudely snap at her son while he was in pain, he thought back to that lady at the doorway and the others leaving upset. She immediately took her son and left without a word to the dentist or his staff. She went to another area dentist and is very happy. I am taking her advice and staying away from Dr. Petrilli and his practice. The work done was supposedly ok, but if you care about how your family and children are treated I suggest looking elsewhere. Cons: Poor attitude torwards patients, very arrogant in nature more

My family is thrilled to have Caldwell, Bills, and Petrilli as our dentists. We primarily see Dr. Bills; we are happy to see the other doctors as well. We have been patients of his for 10 years. It's been an easy experience, they treat us as if we are family. I've been to other dentists and have heard of friends that keep finding dental practices that seem to always want to sell you something--they are not like that at all. I've got 2 daughters and a younger son. My 2 girls have had 8 teeth each removed for their orthodontics from Dr. Bills--he's great with children. I was thrilled when Dr. Bills saw my sister from out of town on the weekend at the office for an emergency...and, Dr. Bills is open on Fridays. I want you to also know that Dr. Bills doesn't hurt when he numbs me...I know he really cares. The staff is professional and caring...I feel very comfortable. I wanted to write this review because I read another city search review about how another patient of Dr. Bills was charged for missing appointments and really said a lot of things that I felt were way off from my family's experience. My advice to that reviewer is to call your Doctors' office in advance when you miss appointments....it's the least you could do. Pros: Atmosphere, Philosophy, Dentist, Great with Kids Cons: Tight Parking more

Your comment about the 100% charge for a missed appointment is such a fairytale. You really shouldnt put things out there that are obvious lies. Anyone that has ever missed appointments for any Dr. would know this. Thats not even legal!! And if you were stupid enough to pay that charge I have a fake diamond to sell you for $40,000. Pros: on time, friday hours, Cons: no weekend hours, no parking, more

The office is a usual office. Cubicles with small televisions.(which I don't want when you have a mouth full of Novacaine and two people talking) Hygenist is polite but seemed very rushed. They do file insurance, but estimate an amount for you to prepay before insurance pays. I do not personally care for this dentist. If you are a patient and wanted to change within this practice I would recommend Dr. Patrilli. Because I don't want this dentist at any time, I have chosen to go elsewhere. Pros: They file insurance Cons: Dentist more

I appreciate a professionals time, however a charge for 100% of the fee (approximately $300.00) for missing a dental appointment is disrespectful to the patient, especially when you wait time after time for your appointments. more