Despite all the raving reviews for Cafe Borgia in Munster, Indiana, my experience there was one of the worst dining moments ever! I'm sure they may have many dinner offerings that are delicious but my order was not one of them. After 2-3 bites, I informed my waiter that I could not eat the smoked chicken with rigatoni as it was too overwhelming in smoked taste and salt. I asked if I could please select another entree to which he replied "no". He said it is the policy of the restaurant that if you do not care for your order, there are no substitutes. I asked him to call over the owner hostess and she informed me of the same. She even went on to say, "if everyone came in here wanting to just sample the food we would go out of business!". I was shocked and have NEVER encountered an answer like this at any fine dining restaurant. They kept asking if I wanted to take the dish home and I continued to reply "if I liked it I would eat it!" She then proceeded to walk away from the table in complete arrogance. The waiter brought us the check and was charged for the full amount. Their posted philosophy is "The customer if King". This customer was treated like a peasant and will never come back here again and will be sure to let all know of this experience!
PS: The portions are ridiculously small and the menu is overpriced!
Pros: NONE
Cons: TERRIBLE customer satisfaction!
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