We had previously purchased a puppy (12/24/2011) from PBP but was unfortunately struck by a car a month after we purchased the dog. We called Alan Garson in the evening and he agreed to give us a price break on a new puppy he had in the store. I called him the following morning to see the puppy he said he had already sold it. He said he would give me a big discount on a male puppy he had in the store, and would only charge me $1,000. I asked him if it was the same male puppy he had on the website for $995 he said yes. I told him $5 MORE than the online price is not a discount at all, and that we only wanted a female. He said he had one that was a little sick and would be available the following week. However, he said in order to hold the puppy I needed to give him a good faith deposit which I gave him on 1/31/2012 in the amount of $1,272.00. A few hours later he said he had ordered a different dog since he didn't want to sell me a sick dog and it would be ready the same time as the sick dog (2/08/2012). So on Wednesday 2/8/2012 I took my family in to see the dogs. One dog appeared to be sluggish and the other had what we felt was a very undesirable coat. Both dogs were listed for cheaper online ($1,100) than the deposit we gave in order to just hold the dogs. In addition neither dog was ready to be taken home yet since one did not have its shots and the other had not yet been inspected by a doctor. The following morning we called and told Alan we did not feel comfortable with either of the dogs. He then told me that he had special ordered the dog just for me (which was never mentioned to me before) and that he would not refund any of my deposit. No paperwork was ever signed between us (credit card charge was done over the phone- and was originally suppose to be only $1,000). I had not committed at any time to take a dog, either verbally or in writing, the deposit was simply to hold the dog (NOT a commitment to purchase)should I chose to purchase it upon seeing it (as you do not typically buy a dog without so much as seeing a picture of it). So goods where ever received, no agreement ever entered into (verbally or in writing), but once PBP had a credit card charge there was no chance they were willing to let it go. To add insult to injury Alan the owner is less than honest and is not pleasant to deal with on the phone.
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