CARSTAR Collision of Westland - Canton

Initially, there was a ""target date"" for repair completion of 3 weeks from the date my Honda Civic was taken by tow truck (car accident) to Westland Car Care Collision. That date wasn't met and was exceeded by another week after being told two other dates of completion. I was not happy about this, BUT once I saw my car I was EXTREMELY pleased with the work that was done. From the damage done to the finished product was amazing. Wally (claims), Mike (manager), Jeremy, and Ben were all very helpful and nice. Everything from the insurance process, to parts and paint was explained to me. I was told from the the beginning that my car, once completed, would be returned to factory specs and that is exactly what I got. After all repairs and before it was returned to me, my car was detailed and smelled so good inside! Mike made sure that anything I found not quite up to par (just a couple of minor issues) was remedied immediately. The shop itself is very inviting, the techs and painters did an awesome job. I would absolutely recommend this shop and if I need anything else done in the future (God forbid), I'd most certainly entrust my vehicle to the gentlemen at WCCC. Everyone there is skilled and knowledgeable. I'm back on the road and happy! Thanks guys and God Bless you!\r \r M.G. (Garden City) more

About one month ago my 2002 Mustang GT Convertible experienced some paint and body damage. Westland Car Care was referred to me by a co-worker. Upon arriving at the shop I was greeted by Jeremy who was very eager to review the car and provide (what I found to be) a very honest assessment of the work needed to bring the cars paint and body back to like new condition. Jeremy provided several paint and body repair options along with his professional recommendation. more

I called my automobile roadside assistance service for a tow, and they said a tow truck would arrive between 40 - 70 minutes. 75 minutes later, the towing company dispatcher called me to say they were on their way and would be another 30 minutes. A few minutes after that, roadside assistance called to see if my tow truck came, and I informed them of the call I just received. They told me to call them back if the tow truck didn't arrive. I called back three times, every 30 minutes, and each time roadside assistance called the towing company, who kept saying it'd be 30 minutes, 30 minutes, and then finally saying they weren't going to make it. Elapsed time that I spent in my broken car, at night, in below-freezing temperatures of 10F, was 3 hours. I called this morning to give management at Westland Car Care the opportunity to make the situation right, and was given the runaround by the receptionist, who did not give me her name and would not connect me to a manager. She claimed that I told roadside assistance to cancel the tow truck 90 minutes after the initial call, and argued with me when I explained to her that this was not what happened at all. When I asked why I would cancel a tow truck if I was still stranded in my car, and why roadside assistance would take three more calls from me in the meantime (do we assume they were pretending to call Westland Car Care to check up on the ETA?), she went on a rant about how this was a problem I would have to address with roadside assistance, not with them. She said that could try to tow my car this morning, but it would be a 2-3 hour wait. No apology, no remorse, and no consideration. She did say that because I was in a safe place and not injured, other calls took priority--when I asked why I wasn't told this last night, she said that she didn't work last night and couldn't answer. My repeated requests to speak to a manager were declined. If they couldn't provide service, they should have simply said so. I would have then had the opportunity to find a reliable, reputable company who could be bothered to fulfill their commitment. more

I called my automobile roadside assistance service for a tow, and they said a tow truck would arrive between 40 - 70 minutes. 75 minutes later, the towing company dispatcher called me to say they were on their way and would be another 30 minutes. A few minutes after that, roadside assistance called to see if my tow truck came, and I informed them of the call I just received. They told me to call them back if the tow truck didn't arrive. I called back three times, every 30 minutes, and each time roadside assistance called the towing company, who kept saying it'd be 30 minutes, 30 minutes, and then finally saying they weren't going to make it. Elapsed time that I spent in my broken car, at night, in below-freezing temperatures of 10F, was 3 hours. I called this morning to give management at Westland Car Care the opportunity to make the situation right, and was given the runaround by the receptionist, who did not give me her name and would not connect me to a manager. She claimed that I told roadside assistance to cancel the tow truck 90 minutes after the initial call, and argued with me when I explained to her that this was not what happened at all. When I asked why I would cancel a tow truck if I was still stranded in my car, and why roadside assistance would take three more calls from me in the meantime (do we assume they were pretending to call Westland Car Care to check up on the ETA?), she went on a rant about how this was a problem I would have to address with roadside assistance, not with them. She said that could try to tow my car this morning, but it would be a 2-3 hour wait. No apology, no remorse, and no consideration. She did say that because I was in a safe place and not injured, other calls took priority--when I asked why I wasn't told this last night, she said that she didn't work last night and couldn't answer. My repeated requests to speak to a manager were declined. If they couldn't provide service, they should have simply said so. I would have then had the opportunity to find a reliable, reputable company who could be bothered to fulfill their commitment. more

Last Year while taking my 1959 Pontiac Bonneville out of storage I missed judge my turn and scraped the right door and rear fender,Needless to say I was almost in shock. The thought of finding A place I could trust to repair and match the paint had me in a tizzy. Pros: Great Service Cons: Found None more

I own a Very rare Cougar Eliminator. This Bright orange high dollor classic had got some dings and slight body damage. Body work and paint match was so important. It could mean the differance of thousands of dollors. Being a high dollor car other shops were going to charge me tons for the repairs and thier workmenship was in question? My friend had some repair work done on his Custom painted Harley. I saw the damage and thought the repair was going to cost thousands but WESTLAND CAR CARE collision..not only did they matched his paint and it turned out perfict. Plus the cost of the repair was under a thousand! So that gained my trust. When I took my car for repair work they did a perfict job and the price was also way under a thousand! they also did some repairs that were not covered by the estiment. I couldn`t be any happier with this collision shop and will always recomend them! Pros: Great work....VERY HAPPY WITH THE WORK! Cons: NONE! more