When I purchased my vehicle they included in the contract a guarantee that it would pass e-check...however, it has failed 3 times. When I tried to contact Tommy to resolve this issue all I got was run around. First he asked me to get it checked out and have the shop send him an itemized list of what was wrong.. I did this and contacted Tommy for the next step. Tommy laughed and told me I would have to go through his own mechanic which I was willing to do but he refused to provide me with his mechanics phone number, stating that they only work with dealers. At this point Tommy wont even speak with me he called me several names and repeatedly hung up on me. I am completely shocked and dumbfounded that the OWNER of an establishment would behave this way. HE should have not made any guarantees he was not willing to live up to. I have since contacted a lawyer specializing in lemon laws since this dealership did not follow the FTC Used Motor Vehicle Trade Regulation Rule, also misrepresented the vehicle and broke the contract which he wrote.Tommy's dealership is aimed at families with low income and/or bad credit because he assumes low income equals low IQ.... I'm about to show him how wrong he is.
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