I have a love/hate relationship with Burlington Coat Factory. I love the pure enormity and variety of their inventory, and the decent prices. However, their customer service is another story. On this occasion, I went there shopping for costume jewelry to wear with an outfit. I like their costume jewelry, it ranges from about 5.99-9.99 so it's a nice way to pick up cute, cheap, trendy, jewelry sets. I found what I was looking for but had to listen to literally 1/2 hour of loud arguing between two co-workers about the placement of fixtures in the women's sportswear department. It was almost ridiculous that two professional adults would carry on, loudly, in such a manner. They were completely oblivious that they were in a place of business---THEIR business! I just tried to ignore them while I made my final decision on the jewelry. My biggest gripe, which I'm sure others share, is that there are absolutely no cash or credit refunds on returns. Merchandise credit only. I have also had to wait at least 15 mins in line to purchase, only to discover that the person in front of me was doing a layaway transaction and the cashier had to leave and retrieve the merchandise. I can't believe they didn't have a separate area for those types of transactions. (Although, that was a couple years ago so I can't verify that they still do layaways at the front registers). In a previous visit, I've also encountered probobly the rudest salesperson ever working behind the customer service desk. I almost thought someone was playing a joke on my friend and I . So, visit Burlington Coat Factory for the selection, but make sure you have plenty of time to check out, and take a deep breath before dealing with any of their customer service reps.
more