Buehler is an absolute joke; they are the definition of a bait and switch company. The sales person that came to our house was great and made us feel comfortable with their company. He promised he would be the person we dealt with for any problems. However, when we had major problems with our move, he told us that he had tried but could not help. The customer service people then said they are not accountable for what the sale people say (or even write, as we had written documentation from sales about some of these things). All that matters is what is in the contract. Below is the BS they pulled with us:\r
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-Our shipment arrived 10 days after the last day of the moving window. The shipment did not even leave Denver until 4 days after the end of the arrival window. Despite knowing this, Buehler kept assuring me the shipment was going to arrive by the end of the arrival window.\r
-The reason our shipment was late was because the truck apparently did not have enough room for it. This would be a reasonable excuse, except Buehler had our stuff in storage for 1.5 months before the move. I would expect them to know the size of our shipment, when it was sitting in their warehouse for 1.5 months.\r
-Customer service provided little to no help with the delay. The primary person we had dealt with at the company was on vacation during our move. His colleagues rarely responded to my emails and calls.\r
-Sales promised us in writing that our shipment would arrive by a particular date. Buehler is now refusing to start our delay payments on this date, claiming the actual delivery window did not begin for 3 more days.\r
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I would never recommend Buehler to even my worst enemy. I am astounded they are still in business. Do NOT use them. Everything will be great until it comes time for them to do your move and then they will balk at fulfilling their obligations. By that point they will have your goods in their possession, and you will be stuck. I wish that I had heeded the reviews here but was duped by the show they put on when they came to do our moving estimate. Please do not get screwed like we did- look elsewhere for moving services.
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