I recently went to this place to order take out for my family which I was taking to Daytona. My dad loves their ribs and they actually live in south GA, where they don't have Bubbalou's. We have visited the Bubbalou's on Kirkman many times and have had great experiences.\r
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When I called in to order the food, the lady was quite rude to me and talked to me like I was stupid. I asked for three sides of corn in addition to my meals, and she informed me each time that I asked for corn that there was an additional charge. She acted like it was a problem that I wanted corn. I was aware that there was an additional cost and I ordered another side for each meal. I was fine with paying more for the corn.\r
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I go to pick up the take out and the restaurant was nothing like the other Bubbalou's that I have been to. I is really old and dirty. There was no organization to the madness behind the counter. \r
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I get to the register and pay for the food. It was $40 and I left an $8.00 tip. (I was a waitress in college and I usually leave tips, unless I just have an awefull experience). In this case, I wanted to dismiss the fact that the lady was so rude. Maybe she had a bad morning --- not sure what her deal was.\r
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The nice man who gave me the food informed me that there was plastic ware in the bag. I asked him about hte corn and he said it was on the bottom (of a bag that was tightly wrapped in a plastic bag). I was foolish to actually BELIEVE him. I take the food, put it in a cooler to keep it hot and I make my way to Daytona.\r
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When I get there, we open all of the food, NO corn to be found. The corn that I payed extra for, was not even in there. I called and asked to speak with the manager about the situation. He did not care that the lady on the phone was unplessant, it was probably his wife. He said that I should give them another chance and come back by. He had the nerve to ask ""well, did you check to see if you got all of your order before you left?"" He then told me that I could bring my receipt back and get free piece corn the next time I stopped by and wanted me to come by that week. I told him I probably wouldn't come back by that location and he hung up on me. \r
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I was beside myself. Being in the Events and Hospitality industry for over 7 years, I would never hang up on a customer. The staff, management and the restaurant need a complete overhall. This Bubbalou's gives all of the other ones a bad name.
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