Brookline Audi

AVOID AT ALL COSTS. They are the most dishonest dealership/autobody I've ever had the misfortune of dealing with. Pros: None. Literally. Cons: Cheats, Liars, Won't Get Back To You & Charge the Max! more

Customer Service: bad attitude, Pros: Location Cons: Everything else more

My experience at Brookline VW Audi has been very satisfying from the outset. I bought a new GTI Mk V a couple of years ago, and got a good deal ($300 over invoice) with a minimum of negotiation hassle. Sales people were helpful and found the exact color and options I wanted in a couple of days. I have gone back for scheduled maintenance ever since and have been treated well. Last week I went in for an oil change, etc and they ran a full computer diagnostic (related to a "recall" to be sure some computer settings were correct). The service manager and a computer tech spent as much time as I needed to have them explain things to me. (I did not understand the daytime running lights vs. the headlights/fog lights vs the "warning flash" high beams.) They let me come "in the back" in the service area so I could see exactly what was going on. They were very courteous and professional. I will go back for future service. Pros: Convenient location for us urban dwellers, well run service dept. Cons: tight parking more

Have owned the car for a year + and have brought it to Brookline Volkswagon AUDI for each milestone service to date. THEY ARE A RIP-OFF! Standard oil change is $90-100! For a bleepin OIL CHANGE! They charge for every ounce of ANY fluid they put in your car! Pros: Sales Dept Cons: Everything else! more

No, sir. You don't want to go there unless you still have the factory warranty (I wouldn't even if I had a warranty). They are going to squeeze out your pocket all they possibly can for nothing. I have not one, but two episodes. First one was about replacing a remote key battery that I won't go in detail due to the review size limit here. You can check my yelp posting (yelp dot com). Here's my worst nightmare: more

i've been living in boston for 4 yrs and vw brookline has always managed to disappoint me in EVERY visit. i cant take it anymore... i've started to use other mechanics even though i would love to use the dealership. Pros: location Cons: everything else more