I would like to say that this business has got to be the worst in the optometry care and staff. My daughter in law took my daughter to see these individuals and apparently they were to inept to get all the pertinent information for her insurance and eventually I finally get the bill 3 years after the fact and along with that a collection notice. At no time did this business try to contact me to let me know that the insurance for the Tri Care West Region does not cover my daughters care as she lives in the South East Region and that Tri Care South would have to be billed but they waited too long. I found this information out after receiving the notice and contacting the Tri Care Office. \r
\r
Upon actually being notified that the bill was still due, 3 years after the fact, I immediately paid the bill over the phone. I received the receipt for the payment being paid in full on the 24 of Feb and on the 2nd of March received another collection notice that the bill still had not been paid. Needless to say, that if this business is this inept and does not have the common sense to figure out that 2 + 2 = 4 and not 5 they sure can not be trusted in any other aspect of this business. \r
\r
I for one, will make sure that everyone I come into contact with, that needs an eye examination or glasses, stays away from this place. To be quite frank they are lower than whale dung at the bottom of the ocean as far as I am concerned. And this is being too kind.
Cons: Worst staff in handling insurance, bills, and notifications.
more