I have recently purchased a few shrubs at Broadwell's too. Fortunately, my experience has been a positive one. I have one recommendation for them. Provide your customers with a list of plants you offer that includes price, height and width at maturity. It is very difficult driving around the farm up and down the aisles searching for plants when you don't know what size they will be in the long run. Most had no identification tags or prices, so I would have to make the long trek back to an employee to ask what something was and the price. After a couple times, I felt like I was being a nusience, so I stopped asking. Since I have just purchased a new home with an acre of land, I went there prepared to buy a lot of plant but left befuddled, uncomfortable and unsure. I will definietely go back when I have a better idea of what I'm looking for because the quality, size of the plants and price can't be beat.
On another note, I read a review left by another customer of theirs about a red bud tree. This customer picked out the tree so I can only assume based on the purchasers description of the tree picked out that it was healthy and for quite some time because it is noted that the tree was a respectable size. A sick plant will show symptoms and normally no one will buy a tree or other plant that is sickly looking. We all go for the healthy ones. I'm surprised that this person wants to blame the nursery for the demise of the tree. What did they do to the tree to kill it? I know I have had plenty of successes in my gardening career and many more failures. I have never blamed the nursery for killing my plant nor have I expected them to replace or refund me for it. Unless a gardener can explain in full detail the symptoms of the plant failing to thrive, you don't have a leg to stand on. If you really can't accept responsibility for killing a plant and want a 100% guarantee that everything you plant will live regardless of what you do to it, shop at Lowe's or Home Depot.
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