We were very displeased with our experience at Broadway Brewhouse on 11/25/06. We called & spoke with a manager to ask if he could accommodate a group of 10 for dinner before a hockey game. He said yes but that we would have to get there at 4:30. We arrived at 4:30 & no one knew we were coming. Our reservation was not on the list although other large groups were. We were able to group 4 small tables together right across from the bar. The manager on duty, Wes, came over & apologized. We waited 15 mins with servers walking around our group before I caught Wes? eye & asked if we had a server. He said that he would send one right over. More time passed when Nicole finally showed up. Within our group I ordered first (2 bottled beers, chicken tenders & catfish). All ordered similar items. Drinks were brought to the table in shifts & everyone got theirs but me. Another 5-10 mins & I got Wes? attention & asked him where my beers were. He finally brought them over & said that they were on him. (we were charged) I ordered bottled beer & was sitting across from the beer cooler it should not have taken that long to bring it to me, especially since the rest of my table had their drinks & some were mixed cocktails. After 30 mins our food finally arrived except my chicken & catfish. Everyone?s burgers, quesadillas, chicken, etc were brought except mine. I found Nicole & asked where my food was. She told me that the kitchen was busy. We all ordered at the same time, they all should have been delivered at the same time. After everyone had finished their meals, mine was finally brought out. We anticipated the place would be busy. That is why we called ahead, asked for a reservation, arrived early, ordered as soon as the server showed up at our table, etc. We asked for no sour cream on the quesadillas, a large helping of it was on the plate. 3 different servers kept trying to give one of the men in our party beer though he never ordered one. FRUSTRATING!
Pros: Great downtown location
Cons: Terrible slow service, no follow up from management, average food
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