First, after a waiting time of about 20 min the soup was served absolutely cold and without an appropriate spoon. After another 10 minutes the soup was served again but now without a cheese (french onion soup) and, again, without a spoon.
Second, after about 15 min we had to remind the waiter to bring the water.
Third, they just forgot to serve us with a bread and butter (and we forgot to ask, so we never got it).
Finally, when I tried to complain to the owner, she became pretty rude, "european style", and recommended me not to come back. Also, we were not given any discount and paid the full price of the dinner.
Cons: unacceptable service
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