I usually don't use a travel agent,since I like to browse the web abd investigate the best deals for myself, but i recently needed to book a flight to New Mexico and was having trouble finding consistent flights and deals online.
I contacted the Briarcliff Travel Service and was abruptly put on hold. After 10 minutes, I called again and was told that someone would have to call me back.
The next day (I received no return call) I called again and spoke to somone. They apologized and took the information about my travel plans.
They never got back to me.
I left a message for the manager but still have not received a return call.
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